Please check the image on the “cart” page to ensure it matches your choice, before finalising your order. Feel free to email us if you are unsure.
All our products are shipped free of charge to anywhere in Australia, Hong Kong or the USA. All deliveries require a signature at the point of delivery.
If you are ordering multiple products of different sizes, it is best to contact us directly so we can obtain the most cost effective shipping quote.
You may pickup your order free of charge from our design studio in Yallingup, Western Australia.
If your items are in stock your order is normally shipped within 7 business days from receiving your order.
When your order is packed and on it’s way, you will receive an e-mail from us with a tracking number and an estimated date of the delivery.
You may change your mind within 7 days of receiving your items. You have to notify us before the 7 days if you want to return your order. Please contact us at firstname.lastname@example.org
if you want to return a product.
After you have received the items you ordered, you may carefully examine and try the items within the period of 7 days, but only in a manner as you would if you examined the products in a store. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.
The items you want to return are your responsibility until they reach our studio. Damage done while returning / shipping the product back to us is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.